Prudential Van Lines

Absolute SCAM

Here's our story. We received a binding quote from First National Van Lines for moving our very small 700 square foot one-bedroom apartment in Philly to a small apt in Brooklyn. Their guaranteed quote was for $2,000.00 including fuel charges. Final bill came to $5,268!! First National who act as a mover broker assigned to the move to Prudential Van Lines. Prudential used an arbitrary method of assessing the extent to the goods to be moved and only informed us that the invoice would be increasing from the $2,000 binding contractual amount to $5,268.00 AFTER THE GOODS WERE ALREADY LOADED ONTO THEIR TRUCK. In other words, our possessions were held hostage after they loaded the truck and informed us that based on their arbitrary cubic foot measurement, the price would be more than doubling! However, they are required to inform us of an overage PRIOR to moving our possessions onto their truck. They failed to do so. See Pg 5 from the below government website: Binding Estimates, US Government Dept of Transportation, Federal Motor Carrier Safety Administration https://www.fmcsa.dot.gov/sites/fmcsa.dot.gov/files/docs/Rights-and-Responsibilities-2013.pdf "A binding estimate guarantees that you cannot be required to pay more than the amount on the estimate. However, if you add additional items to your shipment or request additional services, you and your mover may: agree to abide by the original binding estimate, negotiate a new binding estimate or convert the binding estimate into a non-binding estimate . If the mover does not give you a new binding estimate in writing, or agree in writing to convert the binding estimate to a non-binding estimate before your goods are loaded, the original binding estimate is reaffirmed. Under these circumstances, your mover should not charge or collect more than the amount of the original binding estimate at delivery for the quantities and services included in the estimate." Per the above government policy, the total charge should have been the originally quoted $2,000. After complaints to First National over the phone and in writing, they informed us that their firm quote was no longer valid since we added more boxes and furniture. But how on earth could the charge for moving a 700 sq foot apartment increase from $2,000 to $5,300??? Obviously, this appears to be some kind of scam. To prove this, we requested a new firm estimate based upon the precise items that were actually moved from Philly to Brooklyn. Guess what? The new estimate came to $2887.11 rather than the $5,268.00 we were charged. In good faith, we offered to pay $2,887.11 but First National's attorney refused to respond to our request. It gets even better. Per the terms of their contract, in order to dispute the charge, we were required to first pursue this matter through the American Arbitration Association (AAA). We spent $200 to file a case through this organization. Guess what? First Natio

Really easy move

Both my wife and I are working professionals. So, receiving the delivery on a weekday was out of question. That is why I asked Prudential van lines specifically to deliver my belongings on time. They kept their promise. The van pulled up sharp at 5 pm on Sunday as they scheduled the delivery. The movers took such good care of me during this move. I couldn’t help but write this review only because I think they totally deserve it. None of my valuables suffered any damage and they charged quite low as well.

They care for you

I moved to another state for personal reasons. That was the first time I had moved and used prudential van lines as my professional mover. My moving date was changed a couple of times and they accommodated me with that. They were helpful and the whole experience was excellent. Those movers made sure that my stuff was delivered safely and on time.

Super safe!

This is the safest way to move! This moving company is amazing. They are very professional and efficient and they will take care of you so nicely! They provide professional explanation on how to pack your belongings, they give a detailed estimated and they provide price match guarantee and they will move you without any damages. They are super amazing! I hired them last month for my move and the move could not go any better. They moved all my things with care and not a single item was damaged. The price was accurate too! Prudential van lines is simply the best.

They are just spectacular!

Hire prudential van lines and see the difference! This moving company is like no other! They move you like nobody else! They moved me recently and my move was like a breeze. It was smoothly done and very quickly too. All my belongings were moved without and kinds of damage. There were no changes in the bill and no hidden fees! I really liked how they executed every single thing! They are indeed a very professional moving company! I gladly recommend them to all!

Great company and great service

Prudential van lines is the one you should choose for your long distance move. They are very professional, efficient and they have the best rates in town. I hired them a month ago and they moved me without any damages at all! The moving team moved every single item with care and they really put a lot of effort into it. They moved me without even a scratch! Everything was delivered on time and unharmed. I gladly recommend this moving company to all. I am pretty much sure you will also get this kind of excellent service!

They are the ONE

I honestly believe that Prudential van lines is the best! They moved me so nicely that I all my previous moves felt like a mistake. They send an efficient team who knows exactly what to do. They move your belongings with a lot of care and respect and they deal with every problem very quickly and efficiently. They are prepared for anything! These guys are very good at this I must say! For the first time in my life, my move did not involve any damages. They are the no.1 in my book! I highly recommend them to all!

The very best service of all time

I have received the very best service of all time. I have moved so many times but this time this move was awesomely done. None of my belongings got damaged and they wrapped it so well that nothing was scratched. I loved working with them! Their customer service was too good. They called me so many times! I also loved that they did not charge me with anything absurd. It was a nice move. I highly recommend Prudential van lines.

Friendly bunch of workers

Prudential van lines was given the task to move my belongings and my expensive antique collection. The four movers sent over by the company were really careful while handling my antiques. They came equipped with boxes that would fit the differently sized pieces. It was really impressive seeing how efficient these men were. Not many movers really care for your valuables. But the movers sent from this company were really exceptional. They were very friendly too. I guess I needed that given how expensive the pieces were and I really needed to trust them. They delivered all my valuables on time and in great condition. There was no damage caused to anything and I’m grateful for that.

Highly recommended

I just want you to know if you’re considering a move with a fair amount of distance, the folks at Prudential van lines are possibly your safest bet and here is why: I moved my moving date forward from what I originally scheduled, not a problem. I asked they pack my wife's good glass/dishes using extra bubble wraps, no issue. Best of all the moving van went to another address where I had items stored, packaged and loaded them onto the truck at no additional cost. Within their schedules timeframe, the truck arrived, furnishings were set up and my wife was happy. If you are talking about "painless" and at a reasonable price this is the company to hire.

A rapid job

Prudential van lines blew my mind with the swiftness the movers displayed. They arrived at 9:00 am as promised, took an inventory and got to work. I noticed boxes being carried out after a few minutes of their arrival. They finished the whole packing and loading process in such a quick way! I would never know how it was humanly possible for these 4 men to finish the job so quickly! Even more surprisingly, they delivered all my valuables in the exact condition they took them. I suppose these guys have been doing this for a very long time because the same task would have taken me forever to complete!

This company is better

My experience was not so cool with my previous mover, so I did some research before hiring them. This time I just kept faith on the reviews I read. I wanted to go with a professional mover; fortunately I think I found the one, Prudential van lines. They provided excellent service for me from the beginning to end; everything was in line with my demand. They were not that type of guys who intentionally waste time to earn more money. Everything was quite fair including the charges. I am very happy on me as I took decision hiring this company! I defiantly recommend them to everyone and absolutely I am going to use this mover the next move.

Awesome movers

My landlady sold her family home and I had to move. I was very anxious about the process as I had never used a mover before and didn't know what to expect. The movers from Prudential van lines made me feel at ease from the beginning of the move to the end and couldn't do enough to help me. They were very professional and treated my belongings with care. Not one thing was damaged. From start to finish, everything was handled in a timely manner. I can't say enough good things about these guys.

They were courteous

I’m making a quick stop to leave my gratitude to the crew of Prudential van lines for helping us moves in to our new apartment in the city. At this stage, we would like to compliment your team, where people were courteous, very efficient, and hard working. The customer service woman had all the expertise on planning and coordinating the right people and materials for our move. We are very happy about what has been achieved by them so far. All in all the whole process went very well and I thank you all for that to happen.

These guys are amazing

With prudential van lines, everything about the move was completely seamless and headache free. They sent me some well-trained movers. They handled my move very efficiently. They packed everything thoroughly. They delivered my belongings safely right on schedule. I have to talk about their pricing. They quoted me reasonably to begin with and then stuck to it till the end. Not only me, my few friends also used them and they also found them to be cost effective and professional. I am thankful to this company and would like to recommend them.

Very respectful towards our things

Me and my husband just moved out here and used Prudential van lines for this move. Both of us were so pleased with the service this company provided that I decided to write this review to let everybody know about them. These guys were incredible! On time, honest, very respectful to all my things, to my house and to us. They handled my move nicely and when I'll be moving next year I will definitely call them for my move!

My first time

This is my first time hiring great professionals because I did not want to damage anything during my move. The team came to my house right on time and started wrapping and packing all my belongings. I can’t exactly tell you how professional they were, but they were superb! They were just awesome during the entire move! I also appreciate the way they interacted with my children. Thanks a lot guys for what you have done. I highly recommend prudential van lines to all!

Sincere service

I hired Prudential van lines after reading some pretty good reviews online. They lived up to their expectations. The team was so sincere and hard working. They make sure that all the belongings are well taken care of. They go out of their way to ensure the safety of the belongings. Everything arrived without damage. I was beyond happy with the service. So, I would like to recommend them to everyone who’s looking for moving companies.

Wholesome Solution

The 3 young men sent from Prudential van lines not only picked up my moving items, furniture, rags, kitchen ware, etc, and dropped them. They were ready with a comprehensive set of tools from their strict set of FAQ’s which put me, as a customer into a very comfortable bubble. They came in within 3 hours or so they packed everything up and moved them. Unpacked them and nothing was broken everything went smoothly as butter. While I literally had nothing to do than just lay back and relax, much thanks to these guys

Pleasant services at a good price

Prudential van lines was so far so great. Throughout the process they were very efficient as if to realize the customer is paying by the hour, and very pleasant. The entire process was painless. They made my move so much easier. Nothing was broken. They packed everything very carefully. Delivery was on time also. They helped me to reassemble the furniture. I was so pleased with the service.

Overall impressive

Last week we just moved into our new apartment. We hired Prudential van lines to assist us with the relocation. The crew got things done impressively fast. I assumed we were looking at 4-6 hours delays, but they showed up at 7am and had us all moved in to our new place well before noon. I was very impressed and still grateful to these amazing set of heroes in disguise!

Just safely

Last month the construction of my new home just got finished. That's why I needed to shift everything of my house to my new home. I was actually much worried about it. Then my wife told me about Prudential van lines. As per her advice I hired them. They packed everything nicely. They relocated everything of my house to my newly constructed house. Nothing was broken and damaged. Without their help this work would be more difficult. I personally want to thank Prudential van lines.

Best undoubtedly

Chances of you ending up disappointed with your movers are really high. Some movers do not possess the right skills. Others are just there for the money and care less about client’s valuables. I, however, experienced none of these troubles during relocating with the help of Prudential van lines. In fact, the movers sent from the company showed total respect to me and my valuables. They respected my time and showed up on time on both ends. With the great skills of their employees and the quality of their work, I can proudly say that I got a service that was good value for my money.

They worked well

Prudential Van Lines did a really good job on my move. I hired them because the representative on the phone seemed really knowledgeable and they are not brokers. They showed up with their own truck and did a good job wrapping all of my valuables for me. I am a single parent so the fact that they were packing all of my boxes for me helped out so much. Thanks again for helping me out guys!

Just as awesome as expected

I had done a ton of research before selecting a moving company. I found out that Prudential Van Lines has a killer reputation and I had to pick up my phone to talk to them. Their customer service was so friendly and the quote they gave me was so low that I couldn’t argue after that. They sent over three men on the moving day. All three men were very experienced and skilled. They arrived early, packed all my belongings very efficiently and were done with the whole process in record time. I have rarely seen men being that swift before. We moved with such ease and it was only because of these 3 guys. These movers really impressed me. Their delivery was timely too. They were just as perfect as their reputation claims them to be.

No incidents

I was able to get a frank estimate via email and the in-home inspection was convenient and quick. On the moving day, they came at 9 a.m. sharp with a large clean van. They used pads so that our floors would not get damaged. They were careful about everything. And when they arrived at the other end, they helped us decorate the place. I had a lovely time with Prudential Elite Movers, I am pretty sure you will too.

100 % satisfied

We were 100% satisfied with Prudential Elite Movers. There are no hidden charges or shady people here. Just friendly folks who know how to move quickly and efficiently. Our three-man crew finished an hour earlier than expected and all of our belongings arrived in one piece. Their pricing stayed the same as per agreement. I would definitely use them again.

They were friendly and accommodating.

I would recommend them, I think they're very transparent and ... The movers were very friendly and customer service was good. ...They were by far the most responsive and sensitive because it was a little bit of a last minute move. They were accommodating with that.

They showed up a little late but they ...

They were late to arrive, but I paid for a certain number of hours so I guess that didn't really make any difference. They were efficient and knew what they were doing and got us moved.

Quick and very professional!

They were very professional, three people came, they were very organized. They got in an out perfectly. Then when we got here my couch didn't fit - they hooked up some pulley system and put it over the balcony and got it in. It was wonderful! They were quick and very professional.

The moving estimate ended up costing ...

The movers were efficient. They packed fairly quickly, but the estimate based on a small junior bedroom apartment was $1800 roughly. The final bill was roughly $4000. So much more than we had planned.

I would give them a 98 out of 100 ...

It was basically pretty good ... I would give it a 99/98 out of 100. I had antique wood furniture and there were some dents in the wood. Also a bookshelf that had an extended foot that broke off. ...[They] had all the answers to my questions, was very professional, was available at any time of day for me to inquire about the status. ...The pick up was right on time ... They wrapped everything.

Four hours late!

They were four hours late. ... after confirming the day before that they would be there 10 a.m. they called me and said they would be there before 1. They didn't show up until 2. It was horrible. They got a ticket, then they made me pay for the ticket, it was a bad experience all around!

They were fast and took care of my ...

They were very efficient, they were fast and the stuff was well protected. I have no complaints.

I'm very happy!

Everything got here great, I had no issues with that. It was a little longer than I thought, but I mean it was still within their timeline, so that was fine. It's just the communication wasn't always perfect. So that's the only thing I could say... that if the communication line had been a bit better with everything that was happening I would have been more satisfied, but otherwise, everyone was great, everyone I worked with, and interacted with was really good. So, I'm very happy.