Extremely Unpleasurable Experience
I found them to be extremely unprofessional. They gave me a quote I explained to them EXACTLY what I had in my apartment. Number one they sent the guys, they showed up on time, so no issue with that. However, the boxes were lined up for them all they had to do was break down the bed, which should have been no more than a 15 minute job. They quoted me a certain price based on that and then their team decided to take their sweet time to move the things. Meaning if the boxes are ready, take them down and load them into the truck. They sent a truck that didn't have a ramp either, they sent a truck that had a lift. So they were not using the lift, first one person would take the boxes down (and I live in the elevator building by the way) so they had no issue with taking boxes down by stairs or anything like that. They brought the dolly, they took the stuff through the elevator, they took it down and when they got down, the first person would wait for the second person to come down to help him load the boxes and they were not using the lift to do that either. So now what's happening is that they are starting to add time to mine. I told them "you need to be out of the building by 2 and a half hours, they left about 3 and a half hours later. Then they got to my house and they're taking one box out of the truck and then taking it where it's supposed to go. So I said "guys, hold on, take everything out of the truck, put it in the middle of the hallway, and then take it to where it needs to go. So they could quicken up things. So then guess what? Rather than taking 4 and a half hours to complete the job, they took 6 and a half hours and then they try to bill me for that additional 2 hours at a rate of $130 per hour. They also damaged my stuff as well, rather than fully wrapping up everything they also damaged my sofa. So I had a huge argument with them the other day and then one of their employees cursed at me. So it was just an extremely unpleasurable experience with these guys. Then since I Decided not to pay them, they made me write on the receipt (we agreed on a different price) it was a bill of $800 so I negotiated to $625 plus the $25 deposit I gave them and they made me write on the receipt that I cannot claim any damages on the moving they did. So that caused an issue for me down the road as well. So these people are by far the most unprofessional people I've ever met and when they were selling their services to me, they sounded so professional, I cannot even tell you. Even though I stuck with them when other people called me and offered me a lower price point, I called them they said "no no they're lying to you, our cost is what it is it's what we told you." However they robbed me for my money, they were unprofessional they, didn't do their job, they sucked at what they did.