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Manchester Van Lines

Manchester Van LinesVerified MoverVerified Mover

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1.8(5) Reviews
Accuracy of Estimate 2.0
Moving Services 1.6
Packing Services 2.0
Professionalism 1.4

20% Recommended based on user reviews

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Membership(s) & License Info.

Member of BBB: Yes
License Info: US DOT # 2162509
ICC MC # 751462
Insurance: On file: $750,000
Required: $750,000
Year of Estd: 7/15/2011

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Manchester Van Lines Location

Address

Manchester Van Lines
6710 Kester Ave #263
Van NuysCA 91405 USA


Contact Info

Toll Free: 888-716-6392
Phone: 818-518-1119
Fax: 877-589-7881



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Reviews

No Photo Jason
October 16, 2015

1.0

Damaged goods, lost boxes, lied, etc.

Nightmare came true with this company. I only hope you dont make the same mistake. My details are on yelp as well as on BBB under complaints. They tried to pay me off so I would delete my yelp review but no no no...

Origin : Fresno Ca
Destination : Portland Or

Quoted Price : $5,800.00
Actual Price : $5,800.00

No Photo Anshul
January 31, 2015

1.8

Complete Crooks, Unscruplous Owner

Manchester Van Lines and its owner, Mike, represent nothing less than the Enron of household goods transportation industry. He has defrauded every entity in this business - customers, regulators, reviewers and insurers. Opinions aside, let me begin with some hardcore facts about this raggedy company. First, Mike PAYS OFF BAD REVIEWERS as much as $500-$1000 to remove their reviews from Yelp. Second, this company is operating despite an EXPIRED LICENSE and has overdue civil penalties. Take a moment to check out his DOT# at the FMCSA website. FMCSA (Federal Motor Carrier Safety Administration) is a government regulatory body for the transportation industry. Third, Mike will sell you full coverage insurance from a 3rd party insurance company (most likely Baker International), not draw out any policy and pocket the premiums. In the event you'll need to make a claim, which you most likely will following their dismal handling of your property, Mike will lie through his teeth giving you a run-around until you get exhausted, frustrated and give up. Aside from asking for original receipts, he will also ask you to NOTARIZE THE CLAIM, and submit THREE WRITTEN ESTIMATES PER DAMAGE ON OFFICIAL LETTERHEAD - are you kidding me!! You will most certainly experience delivery issues. In our case, they missed the two day delivery window with the excuse that the driver "fought with his wife and didn't want to drive". On the day of delivery, you will get stretched thin trying to protect your property from the callousness of unsupervised cheap labor. I am not alone in the harassment and damage I have suffered at Mike's hands. In desperation my wife and I emailed Yelp reviewers and discovered there are plenty of us. As others' stories unfolded we all realized the recurring themes of insurance fraud, obscene behavior, shameless lies, delivery issues, property mishandling and in some instances attempts to threaten lawsuit if a bad review were written. Let me assure you that a significant percentage of his customers have suffered mercilessly at his hands. Don't be fooled by the façade of professionalism Mike and his sales team will fake before you've paid them. Once you've paid Mike in full, you are entirely on your own. You will prefer to deal with the DMV than with him. Don't be another one to bite the dust, too many hard working families have already been his victims. As with other posts Mike will respond to this post as well with spurious retorts to undermine my review. I won't even bother with peddling "trust me" and "believe me" to you. But just think for a second, if any of this is true do you really want to put your hard earned belongings into this man's hands!!

Origin : Los Angeles
Destination : Houston

Quoted Price : $3,700.00
Actual Price : $4,900.00

No Photo Cylix
August 8, 2014

1.0

Worst moving experience possible

Dont EVER use Manchester Vanlines!! My wife and I are shocked and dismayed at the overall services we received from Manchester Vanlines. We hired them for our move from Walnut CA, to Spokane Wa.. On pickup day the company failed to protect rims they were hired to move, and proceeded to drop and scrape our WRX STI rims- once on the driveway and then off the back of the lift gate followed by a rude employee, who informed us that if we wanted our rims to transport safely we should take them in our car ourselves. we sent Manchester Vanlines photos of the damage and their response was "The pictures of the rims does not reflect substantial/apparent damage to the rims." On the signed agreement we paid a $938 upcharge specifically for Entire truck

Origin : Walnut, CA
Destination : Spokane, WA

Quoted Price : $5,795.00
Actual Price : $5,795.00

No Photo Torri
March 10, 2014

3.8

Fairly smooth experience

We moved from Duarte CA to Brunswick GA. The move went fairly well the only issue we had was with the delivery driver who we couldn't reach till one day prior to delivery. The one thing I can say for Manchester Vanlines is that they were the only company from all the others who told us in advance that we will need a shuttle to get to our new house. Torri

Origin : Duarte, CA
Destination : Brunswick, GA

Quoted Price : $3,255.00
Actual Price : $3,255.00

No Photo John
October 14, 2013

1.2

Bad movers

Mike is a CROOK

Origin : Morro Bay, ca
Destination : La Pine, or

Quoted Price : $3,400.00
Actual Price : $4,300.00


Entity Type: Carrier
Operating Status: Authorized For HHG
Out of Service Date: None
DUNS Number: -
Power Units: 2
Drivers: 2
MCS-150 Form Date: 5/28/2013
MCS-150 Mileage (Year): 10,000 (2011)
Operation Classification: Auth. For Hire
Carrier Operation: Interstate
Cargo Carried: Household Goods

Business Address:
6710 Kester Ave #263 Van Nuys, CA, 91405
Phone: 888-716-6392

Mailing Address:
20351 Lorne Street Winnetka, CA, 91306

Last Updated Date: November 29, 2013

Property Passenger Household Goods Private Enterprise
CloseCloseTickCloseClose

Authority

Type Common Contract Broker
Status Active None None
App Pending No No No

Insurance

Type BIPD Cargo Bond
Required $750,000 Yes No
On File $750,000 Yes No

Authority History

Subno
Auth TypeHousehold Goods Common Carrier
Original ActionGranted
Original Action Dt.10/27/2011
Disposition
Disposition Dt.

Active/Pending Insurance

Form91X
TypeBIPD/Primary
Insurance CarrierUnited Financial Casualty Company
Policy/SuretyCA 8083519
Posted Date07/28/2011
Converage From and To$0 - $750,000
Effective Date07/26/2011
Cancellation Date

Insurance Address

CarrierUnited Financial Casualty Company
AuthCustomer Service
AddressP. O. BOX 94739 CLEVELAND, OH USA 44101
Telephone800-444-4487
Fax440-603-4555

Inspections

Inspection Type Vehicle Driver Hazmat IEP
Inspections 1 6 0 0
Out of Service 0 1 0 0
Out of Service % 0 16.7 0 0
Nat'l Average %
(2009- 2010)
20.72 5.51 4.5 N/A

Crashes

Type Fatal Injury Tow Total
Crashes 0 0 0 0

Review Information

Rating Date Rating Review Date Type
8/28/2012 - - Non-Ratable

Unsafe Driving

MeasurePercentileThreshold
00%
65%

Vehicle Miles Traveled (VMT) : 10000
VMT Year : 2011
VMT Source : Registration (MCS-150)
Average Power Units (APU) x Utilization Factor (UF) : 1.7
Total Inspections with Unsafe Driving Violations : 0
Total Unsafe Driving Violations : 0

Hours-of-Service (HOS) Compliance

MeasurePercentileThreshold
1.5247.9%
65%

Relevant Inspections : 6
Total Inspections with Hours-of-Service (HOS) Compliance Violations : 3
Total Hours-of-Service (HOS) Compliance Violations : 3

Driver Fitness

MeasurePercentileThreshold
0.29< 5 insp. w/viol.80%

Relevant Inspections : 6
Total Inspections with Driver Fitness Violations : 2
Total Driver Fitness Violations : 2

 

Controlled Substances and Alcohol

MeasurePercentileThreshold
00%
80%

Relevant Inspections : 6
Total Inspections with Controlled Substances and Alcohol Violations : 0
Total Controlled Substances and Alcohol Violations : 0

Vehicle Maintenance

MeasurePercentileThreshold
0< 5 vehicle insp.80%

Relevant Inspections : 1
Total Inspections with Vehicle Maintenance Violations : 0
Total Vehicle Maintenance Violations : 0

Hazardous Materials (HM) Compliance

MeasurePercentileThreshold
-Not Public80%

Relevant Inspections : 0
Total Inspections with Hazardous Materials (HM) Compliance Violations : 0
Total Hazardous Materials (HM) Compliance Violations : 0

Crash Indicator

MeasurePercentileThreshold
--65%

Average Power units : 1.3
Vehicle Miles Traveled (VMT) : 15000
VMT Year : 2012
VMT Source : Investigation (MCS-151)
Average Power Units (APU) x Utilization Factor (UF) : 1.3
Number of Crashes : 0
Number Tow-aways : 0
Number with Injuries or Fatalities : 0
Number with HM Release : 0

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