Deluxe Moving & Storage

A total scam

A total scam, they have lied throughout the process. 1- Misleading quote - they give you initial low quote to get your business and then ask for additional after loading. They made an online estimate and gave us a quote, then one of them (Mark) come in person and saw our stuff but he didn’t quote anything on top of the online quote just the day before the actual move. On the move date they loaded our stuff to one truck, filled it up and then he told my husband that they need another truck. Basically the initial quote was for $7K, which they have increased to $12K after almost everything was already loaded. We were able to negotiate it down to $10K We even have sold some of the furniture after their initial estimate but regardless they have bumped up the price significantly. 2- They don’t keep their promises - we agreed on our delivery day but they deliver our staff 9 days later and we had to stay at hotel, if they told us they cannot deliver at the time, we would adjust ourselves to their estimated date. We have informed them we wanted the delivery on the 1st day of the month and ensured that we were in the calendar. We have checked 3 separate times before the 1st and all was ok as we heard. The move was from NJ (their warehouse) to TX. I have called on the 1st they said it is on the way but moving slow since it is loaded heavily, on the second they said it was in Virginia, 3rd day in Tennessee... did not share a ETA. Then it was almost impossible to reach anyone, we’ve been left in dark. When we were lucky to get response via SMS they were mocking us saying ‘you should be in secret service with your questions’. Basically they were lying the whole time, the truck was not in transport all those days. I have received the delivery on 9th, the truck was filled with only our stuff, so no other stops. It was not Deluxe truck or people. They have sold my delivery to someone else as far as we understood. They said they moved from NJ on the 4th or the 5th day. Delivery guys did not speak almost any English but if we understood right only Russian. We did not understand a thing they said. 3- They don’t care about your stuff - I added some pictures, you can see yourself. They did not cover our furniture as necessary. When we complained the attitude we received was not acceptable but it was to late. On delivery almost all our boxes were damaged. Glasses broken. Bags lost. So stay away, we have learned our lesson the hard way. Save yourself from the stress and loss.

Good moving experience

Had a nice moving within country. Hope will use this team again. Andrew was great. Thanks for everything

Got Best Moving team ecer

I have another life experience in my life. I have best company ever. Just lost my mind while they moved me. Thank you for your quick response