All Star Moving Services LLC

All Star Movers should be ashamed!

I just arrived in San Ysidro and discovered the immense damage done to my belongings and I am devastated! My $600 bicycle is destroyed. My table top is broken and a file cabinet also completely destroyed. Even my new hybrid mattress got bent! WORST MOVERS EVER. CARELESS and RUDE.

RUN!!! THESE PEOPLE ARE SCAMMERS WHO ...

They will charge whatever they want and treat your belongings like garbage; withholding the fact that they will pass your things around from state to state, storage bin to storage bin, truck to truck. Your things will have more hands on it then the neighborhood slut. During the estimate conversation, I was very specific about what I was moving - 10 boxes (small, med, large) a 48 inch TV, Queen bed mattress, and two totes. Simple right! Well not for All Star Relocation. The price ends up being $187 more than expected, I told Jessica (sales woman) everything I was moving, but it still ends up being nearly $200 more. WTF! As pissed as I was, by this point my things were loaded on the truck and half of the bill was in their pocket, so I went ahead and signed for the move. 10 days later the truck finally arrives to Miami, but not when it was promised and not with all of my things. The driver calls me 30 mins before arrival and asks me if a my apartment building can accommodate a large truck. I said yes, because it was super spacious. Before the driver even arrives, he assures me that his truck won't fit and that it will be a $400 additional charge to walk my things up to my floor. Again, he said this all before he even arrived!!! The delivery guy arrives and doesn't even attempt to get the truck into my apartment parking lot. He insists that he needs an extra $400 to move my things from street to my floor (i have an elevator btw). As mentioned earlier, money is tight and I didn't have an EXTRA $400 to give him. So I asked for him to just leave my things on the curb and I'll find help from someone else. He said he can't. So I called the police. That's right, I had to call the POLICE. Two ladies officers showed up, and completely sided with me. The delivery driver was forced to give me my stuff once at the curb and a few maintenance guys from my building helped me move my belongings up to my apartment. THAT'S RIGHT FOLKS…ALL STAR MOVERS DIDN'T EVEN MOVE MY THINGS UP TO MY NEW HOME. It was dropped at the curb. After a traumatizing experience, I begin to unpack only to notice the tote with all of my FAMILY PHOTOS from the time I was a baby were missing. Irreplaceable stuff was now gone forever. Along with the stand for my TV, and a bunch of other really important things documents. To top it off, the insurance I thought I had, (the insurance Jessica assured me I had) only provides 60 cents per pound per article (she forgot to mention). The insurance doesn't provide the full value per item. Not that any amount of money could replace family photos. In other words, I will receive a $36 check for a LARGE tote full of VERY IMPORTANT BELONGINGS THAT THIS COMPANY LOST. Not to mention, my boxes were ripped open, totes were falling apart, my mirror and dishes were broken and so on and so on...

SCAM!!!!!

I am very disappointed with the service I received from this horrible company. I work in transportation and shipping myself and know a crook when I see one. First off, Monica is the rudest, nastiest, and most disrespectful woman I have ever dealt with on professional (what a joke) level. She constantly lied to my mother who set up this order and then when I attempted to reason with her she hung up on me. Never in my life have I had such a negative response from someone who's working in CUSTOMER SERVICE. She would not help me at all but kept repeating over and over "Read your contract." My shipment was embarrassingly late and it was not okay. Eventually we had to deal with a new customer service rep because of Monica's unprofessional attitude. I was moving across country alone and we arranged this shipment to arrive at my apartment within the first few days of me living there. It didn't arrive for TWO WEEKS. They lied about the entire process. They sent my items all the way down to a warehouse in GEORGIA. In no way shape or form does it make any logistical sense to move items south when they are to be direct shipped across country. I don't blame the moving guys themselves, only the people who work in that office for trying to cheat people. This is the worst moving/shipping company I have ever experienced in 4 years of working in the industry myself. I hope they are closed down and can't treat other people the way I and so many others were treated. Monica, you should be ashamed of yourself. It's people like you who give those in the customer service industry a bad rep.

Everything went smooth except for some ...

The only thing I didn't enjoy was I think they overestimated on the additional costs for... from the truck to the apartment. I ended up paying an additional $200. I knew there was a fee if it's more than 70 feet. You know, you pay an additional $70, but to be added up to $200? I thought it was outrageous.

BAIT AND SWITCH - YOU WILL REGRET ...

If I can save just one person the agony of dealing with this company. I read the reviews but continued in spite of myself. DO NOT DO NOT DO NOT USE THIS COMPANY. I promise you will regret it. I reviewed my contract with "Rachel" extensively and was assured verbally there were no additional charges outside of the estimate. When the movers arrived I was told there would be an addition $675 in long carry charges--charges to walk to and from my apartment. I was also told there would be additional charges to deliver my belongings outside of a 10 mile radius of the site where my furniture would be stored which Rachel assured me there would not be. I tried in vain to call the owner but only "Rachel" would talk to me after saying the owners were not available. She explained that when she said there were no extra charges it was based on her not having ever been to my house and that all moving companies would charge to walk to and from my apartment. I asked why she hadn't explained that during the pricing and she responded that the charges were in the contract. "Rachel" then told me that I would need to negotiate the $675 extra charges with the drivers--ask them to give me a discount. After I insisted that was her job to negotiate with the drivers she threatened that the drivers would leave and I would lose my $496 deposit if I did not pay the additional fees. PLEASE DO NOT BE LURED IN BY THE LOW PRICE--THIS IS A CRIMINAL ENTERPRISE THAT LURES IN CUSTOMERS AND ADDS ADDITONAL FEES ONCE YOU HAVE SIGNED THE CONTRACT AND THEY ARRIVE TO MOVE YOUR THINGS.

Save yourself Run

This is the worst company trust me the good reviews they wrote theirselves check out reviews in other places! Dont let these people fool you. They lie and try to extort hundreds mire dollars out you they vreak your furniture i have a complaint in with dot...they are lier and theives...there driver goon try to intimidate my daughter for more money. They throw your furniture in a warehouse for some other driver to pick up they have their own trucks!!!! Check out consumer reviews...they should be shut down!!! Do not trust what monica is saying to you she is the biggest liar. She will hang up on you in a heart beat

They were extremely late and charged ...

It was pretty terrible actually. The entire way we had hiccups along the road. They were late picking up my things and we almost missed my flight, actually. We had paid extra for them to arrive before noon and they came around 4 o'clock that day. I had a flight at 6 o'clock. Then they wanted to charge more because they said that the estimated amount they had wasn't accurate. So, then ended up charging us for an extra amount. Then when we went back to them, when my stuff was delivered, it was later than they said it would be to Florida from Washington, D.C. They said they already credited us for the extra amount that we paid so they could deliver it before 12. So we ended up not getting any of our money back. We would never recommend them to anybody.

I had a very bad experience with them.

It was a very bad experience with them. Initially they quoted me for something and they charge me for something and they have not disclosed those things at the time of taking my order. Once they uploaded the truck they told me about that. So I had no option to withdraw that. it took them more than 15 or 16 days to reach the destination so i was without those items for almost a week. Their customer service is also really bad. So i had a really bad experience with them.

Take my advice and hire them now

All the top moving companies are booked months in advance if you are relocating in the end of November. I got lucky that someone had to change his moving date and All star moving and storage could accommodate me on a short notice. I can’t praise their movers enough. They moved all my furniture and other valuables without any damages. This company is amazing and so there is a long waiting list. So if you love the things you own, I suggest you plan ahead and book these guys months in advance!

They are my moving heroes

Moving out of Milford, NJ to Topeka, KS was a sudden decision and I was under a tight budget. I called many companies for the quotes and the onsite estimate by All star moving and storage stood tallest. I hired them for the full service and boy! They did wonders. A 5 bed room house was packed within just 3 hours and the trucks were loaded even faster!! Nothing suffered the transition at all! Not even a dent was found. Monica, the sales rep, Alex, the foreman and the other guys, everyone played their parts to the perfection and that is why I did not even feel the stress of an interstate move.

They showed a lot of care and concern

To most movers, it’s only a job. But for All star moving services, it’s someone’s valuables. This is what separates them from others. I have hired many moving companies before but they always show no concern for your glassware or other breakables. They just want to finish the job. The crew from All star moving services, however, took a lot of interest in our valuables. They were very careful and efficient while packing them, always placing newspaper in between breakables. They were very thorough and I really felt at ease with them. It’s not just another job to these guys. They add a bit of care into it and that means a lot when you are unquestioning strangers with your belongings.

Excellent service

Moving from one state to another was never going to be easy for us. So, I took my time, did my research on moving companies and called to 3 companies for the quote. The onsite estimate by All star moving services was very reasonable and extremely precise. So, I hired them while moving from Randolph, NJ to Norfolk, VA. It proved to be a great decision. They provided us full service. Everything went smoothly from the packing, loading till delivering the last box to our new house. Nothing was broken or damaged or lost and the moving time was less than what I was anticipating. I am very thankful to each and every one this company.

Such experienced crew

The best thing about All star moving and storage is the amount of experience the company has. They have a great reputation and have been in the business for a long time. It turned out to be a great decision hiring them to handle my move from Secaucus, NJ to Birmingham, AL. They worked with absolute precision. The movers were very well aware of any kind of problem that could arise and they came prepared. My belongings were carefully transported and I didn’t have to do a thing!

Enjoyable relocation

Hiring All star moving and storage to handle my move from Secaucus to Philly was possibly the only good decision I made during this move. I wasn’t keen on leaving NJ but I just had to. These guys took such good care of me though. They arrived early and finished early as well. They reached Philly even before I did in my own car. That is just ridiculous speed! Who knew moving interstate could only take a few hours? Thanks a ton guys!

The king of the relocation game

All star moving and storage is definitely the best moving company out there. They handled my move from NJ to CT with great efficiency. The movers were well prepared for the job. They packed everything correctly and seemed very reliable. The delivery was made on time and nothing was damaged. I have never seen any other moving company performing so well. I give them 5 stars.

Ripoff. Beware

All Star Moving is the worst company we have ever had to deal with in so many ways. To complete his Boy Scout Eagle project, my son needed to ship items he had collected to a charity in Missouri that would ship them to our troops serving overseas. He had collected 39 boxes of snacks, books, personal care items, etc and determined that it would be easier and cheaper to have a moving company ship them than a parcel company. We made the terrible mistake of choosing All Star Moving. This little company was the worst bureaucracy. We must have had to fill out 10 pages of forms with twenty signatures. And we had to complete this process over and over and over for each stage of delivery, plus every time they didn’t like the way we signed them. Then it was hard to schedule them, but they did finally show up one day. The movers themselves were OK, as all they had to do was carry the boxes from our foyer to the truck in twenty minutes. They had no idea when they would deliver them, but we emphasized the boxes had to be delivered during business hours. So a week and a half later after we had left for vacation, they called up on a Sunday and said the charity wasn’t open and they couldn’t deliver the boxes! They said we had two options, either we could pay them $300 to store them overnight, or they would auction off our goods! They didn’t care about the charity, items for the troops, the Eagle project, or that we told them it had to be delivered during business hours. They demanded immediate credit card payment (and another 10 signed forms) or auctioning off the troops’ goods. I was ready to hang-up on their extortion, but my wife and son wanted to finish his Eagle project, so we found a fax machine at the hotel and paid the blackmail. If you don’t want to be ripped off, stay away from this company!

Successful relocation

I hired All star moving and storage to move all our stuffs from Secaucus, NJ to Dover, DE. They were simply awesome. My family and I are no strangers to the stresses of relocation but All star moving and storage really makes it easier. They don’t charge ridiculous amount which is always a great starting point. The crew of 4 men worked tirelessly in my house for 4 hours and packed everything carefully. I was very impressed by their efficiency level. We received the delivery right on the scheduled date in Dover. This was the easiest and most successful relocation of my life.

Excellent movers

My move didn't require movers who had extraordinary skills. I only needed a company which would carefully transport all my belongings from Secaucus, NJ to Jacksonville, NC. It wasn't even that long of a route. A friend suggested All star moving and storage which is expert at such moving. I was quite happy after talking to Tara, who assured me that they would take very good of me. And they really did! Their men were very polite and professional. The entire packing and loading process took just over 2 hours, which is amazing given how much stuffs I had. The entire move was done flawlessly and I couldn't be any happier. These men really are brilliant at their job!

Cost effective mover

I could not afford an expensive mover this time. I was looking for a moving company which could provide me the best possible service within my budget. All star moving was just like I wanted. They offered me the lowest price possible. The payment policy was also very comfortable for me. Despite of offering me the lowest budget they were better than any expensive mover. I saw them taking good care of my belongings and delivered all of those in one piece at my new house. I think I got my expected service within my affordability. Grateful to All star moving.

Last minute move

I decided at the last minute to hire movers and after calling many different companies I was very happy to discover All star moving. They were not only available at the last minute, but were also much cheaper than other movers. My two guys/movers, Vitaly and Dan arrived right on time, were professional and efficient, and handled my stuff with care. What more could you ask for from a moving company? I would definitely recommend this company to anyone who asked for a cheap, reliable, and professional moving company!

Nice to have them on times I need

All star moving has been giving me the support ever since I first called them 4 years back. From that day till last week when I placed my last relocation, I am observing the improved and persistent service. This time the most noticeable part was their tools and instruments which made the job much easier and kept my goods quite safe and secured. I think All star moving is solo responsible for the awesome work. Thanks guys, you deserve something bigger than just thanks.

Respect for the true performers

All star moving and storage should get a feather on their cap. You know why? Because, they know how to get the job done. I have met quite a number of moving companies due to my residential and official relocations in the past. Either they charge real high or they end up doing an awful disaster. However, I got a fresh and different experience. Their holistic approach to provide the best service is award reserving. A client just wants a good deal and a damage free service from a mover. Once you get it, that mover is the best mover for you. All star moving, for me is that performer.

Worst company

I can't begin to describe the experience. Rudest people I have ever spoken to. Broke my bed, 90% of my boxes were crushed but they claimed they didn't do any of it. They almost wrecked their truck then accused me for picking a storage building not accessible (3 other trucks were unloading at the time). Then left boxes in the hall saying it didn't all fit when the storage building was larger than the truck it came off of (they just chunked my stuff in). I was overcharged almost half of what the quote was- when I called their office to speak to their boss (called and left 3 messages with receptionist) with no return phone call. Then called 10 more times to just ringing- no answer and no answer machine to leave a message. This was not a company I had picked I went through American national van lines who sold the job to all stars. Neither will take responsibility for poor service- sad the caliber of people you have to deal with.

Excellent Experience!

My last moving experience with All Star Moving was excellent. From the moment I contacted their office for a quote, until the last step in the process; the price was reasonable, the unloading and loading process went very well, the driver and crew were very nice and my items were properly packaged. Everything was as scheduled and the driver answered my phone calls when I needed him. It was a great experience; I just wanted to say thank you and to let you know that the moving experience went very well, I felt very safe with you guys and everything arrived perfectly. I would certainly use you again.