Excalibur Moving and Storage

Crooks

They stole a $160 bottle of unopened Chanel cologne from me. They removed the bottle from the unopened package, then put the empty package back into the storage container. The one mover made several comments about my colognes, and even mentioned how good one of them smelled. Then, when I found the empty box a few days later while unpacking, I was told the movers do not go through our stuff. Clearly he did since he mentioned how nice one of them smelled. For compensation I was offered $20 from Eli, or was told I could call the police. Worst customer service experience I may have ever had. I even tipped the movers over $150. I had a friend who was about to use them, but because of my bad experience is using another company. Glad I caught it in time before they had their items stolen as well.

They did a good job

They were on time and professional. Everything was moved carefully and nothing was broken. The workers were courteous and efficient with the time. The quote I was provided is what I paid. I would recommend them.

They were great.

They were great, they packed everything they were quick and very organized.

I would definitely recommend them to ...

They were prompt, on time, and was able to get everything moved without any damage... so I was very pleased with that.

It went well...

It went well. I really don't have much to compare it to, it was my first long distance move. I was pleased with the pricing, it was comparable to others that I had researched. They arrived within the window they said they would and everything was moved successfully.

I was very satisfied.

They came on time, and they were very diligent, and very nice to deal with, very pleasant. They did a good job.

EXCELLENT

They were excellent I give them all the highest markings. Everything was very good, we did the packing and wrapping ourselves, they only moved our large stuff, stored it and brought it to the house, but very very happy with everything they did.

I have no complaints.

Yeah it was good, they came and helped me they helped me out, I have no complaints

Great Service, but Overcharging

Everybody worked very hard, could not complain at that all, but it ended up three days, and of course they kept adding charges, adding charges, one day to the next day, still don't know what to say.

Very good experience

Very good experience. Very efficient. Very professional. Very well done.

Excalibur Moving and Storage

These guys were extremely efficient and didn't break anything. My move had time constraints and, and last minute changes, and Excalibur worked very hard to make sure I was moved in on time.

They were very professional. ...

They were very professional. I would gladly work with them some other time. Everything was excellent.

There were some hidden charges I was ...

They didn't tell me the initial fees up front, they told me after they finished the move how much everything would cost. I had to pay for their drivers to drive back to the office. That was $1,300 I wasn't expecting.

Everything was good, nothing was ...

It was fine. The guys showed up on-time, they kept us updated on what was happening and they got the move done in the estimated time. Nothing got broken, everything was good.

Professional and on-time!

Oh it was very fine. They were on-time, professional and cleaned up after themselves.

I had a wonderful experience, I will ...

The service was excellent ... They were very courteous, they made the moving experience wonderful. They disassembled, reassembled, put everything in place. ...I will be using them again in the near future for any other moving needs I may have.

Treated my furniture like it was their ...

The estimate was on point, they treated my furniture like it was theirs.

They did a great job

They were fabulous, they were on time, they showed up and did everything we needed them to do and got done early! They did a great job!

They were on time, fast and ...

They were on time, they were fast ... They handled my furniture professionally. ...They just did excellent service, no standing around, they moved me, it was quick, it was professional and then it was over.

Very customer-oriented!

It was very customer-oriented. Good quality, and they made sure everything was good quality the whole time.

Everything was fine except the final ...

It was fine, it was just ... the estimate was way, a lot lower ... two thirds lower than what it ended up costing. You know, I didn't like that. Other than that, the men were great, everything else was great.

They were very responsive and helpful.

They were very responsive, very helpful. They did the job and ... got back to us and the follow up was very good and the price was comparable.

good work just one issue

The movers were great . It was heavier furniture than I guess they expected but they got everything I ask for. They were professional. The only issue was the price . I spoke prior to secure a budget when they arrived I was told dye to the type of furniture and some utems were not boxed they needed to shrink wrap and etc... in addition the 3 hrs turned to 7. I was in a type schedule so we had to press forward but not every customer is going to be able to have that much excess .. I recommend they either do a pre visit like they do some or revamp their paperwork to identify things that would cause payment increase. The total price in regards to my items doesnt seem fradulent ..just wasnt what I was quoted... Afterwards my boyfriend n I located a scratch on the leather chair but it was minor and fixable and understandable considering the small space they had to get it through The workers worked their butt off and even though it was way off the budget I still provided a tip. Terra

The movers did not arrive on time like ...

I told her that I need the movers to be at my apartment at 8:00 because I'm working. And then I'm waiting and waiting and waiting and they called me and the driver was a little - not a nice person ... And he said, "There is a lot of traffic." ... I moved most of the stuff by myself.

Everyone I worked with was absolutely ...

The qualities that satisfied me the most were the professionalism of the people I spoke to on the phone, the timeliness and the responsiveness and the professional people of the staff. They were absolutely outstanding. They're not a big place but they do a great job and they're really good people.

We paid $500 more than we expected

I called for an estimate, they gave me an estimate for around $530. I asked questions about what would increase that cost, and they said if they had to wrap anything fragile. I went over what would be fragile so that we wouldn't have to pay extra. Then when they got to the house, they quoted us again and it was $1,000. They said that was because we didn't have everything in boxes, we had some things in bags, which they never told us about. I felt that it was a bait-and-switch tactic to double the cost and tell a customer that in their house the day of moving. It was extremely unprofessional we felt, but because we had to move that day we had to go ahead and pay it. So we paid $500 more than we expected. So no, we are not happy with them.

Not Bad!

Excellent work Great job with packing/ unpacking ect.

Thanks for the job well done

They were efficient and professional. They wrapped everything. I packed all my own stuff but the way that they secured it before moving it was excellent. We did not have one broken or damaged item in the move. It was an equal cost across the board, which was interesting. If you try to compare apples to apples they were within dollars of each other. We already have recommended them. My advice to future customers is to make sure that you compare them with at least one other company. I felt good that I did that. These guys were great. Thanks for the job well done. I don't know how you give an estimate until you come out and look at the house. It took a little longer than they had estimated, which I kind of figured they were underestimating the time anyway. Ironically, both the companies that I compared estimated the same amount of time.

Highly recommended customer service

I would say it turned out to be a good experience for us. They brought everything for the move. They were efficient and quick in doing the work. They did a good job, and they were professional. I would say that the movers did the move effortlessly, and it was a picture-perfect move. I would recommend them to everyone.

They were very, very good and the ...

The experience was excellent. They did a very good job. No damage to the house or any other property was done. They were on time. They were also very quick and worked very, very hard. This arrested the cost on both ends. Also, I had to move my date due to the settlement of the house. They were very, very accommodating and were able to move the date that I needed them to move. I would use them again and my family would use them again. They were very impressive.

A nightmarish experience

Our property was highly damaged while moving and the owner of the company doesn't feel responsible for this. The entire house was strewn with debris and they didn't even manage to clean it up. They wouldn't unload our belingings until we pay them. It was as if they were hijacking us.

Very Pleased

I was very Pleased with the staff and I will use again when I need to move. My overall experience was excellent.