Avoid At All Costs
We received an initial estimate from Universal to move from DC to NY. The original estimate was for $1,500 for a small two-bedroom house. Great price! So my husband calls them to book our move. All of our items were in a storage unit due to us having to move to NY before securing a home. They ask us how big of a truck we used to move and how big the storage unit was and upped the estimate to $2,200 because our items may have weighed more. Ok, fine. We would get a final price when they weighed the truck after loading. So we send them a deposit and are told they will pick our stuff up at 9am on Sunday the 21st and deliver it to NY the same day. Sunday comes around, they get to our unit early and everything seems like it is going great. All of a sudden the movers tell my husband that our move is no longer direct - they need to go to Philly first but not to worry, they will still deliver our stuff on Sunday because that was what was in the contract and Philly is on the way. What can we say? Our stuff is already on the truck. So we say fine and off they go. 4pm rolls around, 5pm rolls around, and no movers in NY. We try calling them - no answer. We call the office - no answer. We finally get a hold of a manager and she doesn't know where they are. Finally get a call from the movers saying they WON'T deliver same day because "we drove a lot and we are tired." EXCUSE ME? I remind them of the agreement and they say no, we won't come. I call the office, my husband calls the office. The manager says she will call them and figure out what is going on and will call us back. She never calls back. Movers call my husband again around 8pm and say "Sorry, we aren't coming - we'll be there at 11am tomorrow." Turns out, they were still in MD - they never left. Today rolls around, I get a call at 7am to authorize the credit card for payment. I haven't seen a final bill and no one is telling me on the phone how much I owe. My husband calls the office and the manager says that our truck was now overweight so we had to pay more. Again, what can we say, they have our things. I authorize and they said they are already on their way. 11 am comes and goes. No movers. Noon, no movers. 1pm and finally they arrive. They give me the bill and start moving things in. Now, let me say that the other mover that actually did all the work was wonderful. He was fast, efficient, and kind. Moshe, who I perceive to be the supervisor, however was terrible. He calls me sweetie and honey they whole time, barely helps the poor other mover and on top of all of it, sexually harasses me before he leaves. He asked me why we didn't buy a house instead of renting. Annoyed, because it's none of his business, I just say it's expensive. Without batting an eye he says "well, if you were the daughter of a tramp maybe you could afford it." WHAT!?!?!?! In what universe is that acceptable? Terrible company with deceptive practices and inappropriate employees. AVOID!