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Official Van Lines

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3.8(9) Reviews
Accuracy of Estimate 3.7
Moving Services 3.7
Packing Services 4.2
Professionalism 3.4

100% Recommended based on user reviews

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Membership(s) & License Info.

License Info: US DOT # 2468122
ICC MC # 853243
Insurance: On file: $750.000
Required: $750.000
Year of Estd: 3/14/2014

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Official Van Lines Location

Address

Official Van Lines
512 NE 190th St
MiamiFL 33179 USA


Contact Info

Toll Free: 888-680-7320
Phone: 786-298-5040



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Reviews

No Photo Benedict
January 15, 2021

5.0

Great Work!

Really easy to set up and the drivers were fantastic, super-fast and friendly too! Used Official Van Lines several times, can't fault the service, have always been on time and I'd highly recommend them.

Origin : MS.Biloxi
Destination : FL.Pensacola

Quoted Price : $2,549.00
Actual Price : $2,549.00

No Photo Misty
January 14, 2021

5.0

Smooth Mover!

Great reliable service, much cheaper and easier than hiring a van! Used twice now and both times have been the same. So easy, quick and convenient! :) First class service thank you and I would recommend Official Van Lines 100%! Will work with them again.

Origin : UT.Layton
Destination : TN.Franklin

Quoted Price : $2,549.00
Actual Price : $2,549.00

No Photo Laney
January 13, 2021

5.0

Great Job!

Drivers were on time, goods arrived without damage. The tracking link was useful avoiding concerns and unnecessary waiting. Professional service and great communication. Would definitely recommend them any day, especially for their lovely demeanor and if you want to book through this Company, make sure to ask for Mick and Jack. Thank you very much!

Origin : WV.Harpers Ferry
Destination : FL.Fort Pierce

Quoted Price : $2,798.00
Actual Price : $2,798.00

No Photo Erika
January 8, 2021

5.0

Great Mover!

We were very impressed with Official Van Lines. As a company their website is very easy to use. The guys that dealt with our move we're professional, efficient and courteous. Would highly recommend and wouldn't hesitate to use again. Best guys ever!

Origin : AZ
Destination : FL

Quoted Price : $2,750.00
Actual Price : $2,750.00

No Photo Kori
January 7, 2021

5.0

Great Mover!

Excellent service from Moving Reviews. Booking was easy and clear and communication was perfect. Always kept up to date with progress. Driver was on time and was informed of their arrival. I was dreading this move but they made it the easiest it could be. They had to climb 4 flights of stairs at our old place too! Nothing broken. Would definitely use again.

Origin : NJ.Atlantic City
Destination : AL.Huntsville

Quoted Price : $2,951.00
Actual Price : $2,951.00

No Photo Jordyn
January 4, 2021

4.5

Good job!

Great service. On time and great communication. The track your driver is great. Will definitely be used again.

Origin : FL.Coral Gables
Destination : NY.Chautauqua

Quoted Price : $2,846.00
Actual Price : $2,846.00

No Photo Meredith
December 20, 2020

1.2

Couldn't be any worse

It has taken my wife and I almost a year to write this review given how terrible and frustrating it is to tell our experience with this company. It is by far the worst experience I have ever had with an organization. Long story short, we arranged to have our goods delivered on 1/24/2020 from Syracuse NY to Salt Lake City. We provided a pickup date and asked if that would work and the salesperson said it would not be a problem, there were plenty of trucks. The company showed up 4 days late to pick up our goods, which we already knew would make the approved drop off time impossible. They promised to get the goods delivered within a week and it was only later we found out from dispatch that trucks rarely go out west and there were none scheduled for several weeks. We tried to contact our salesperson who ghosted us the entire time. We finally received our goods in March. Before receiving our goods my wife and I received notifications that old credit cards we forgot in a box had been stolen and used in the surrounding area of the warehouse. The credit cards were in a lockbox, hidden in the comforter in a cardboard box. The lockbox was broken when we received it and the contents thrown around the inside of the cardboard box. The company denied any of their workers would do this but later acknowledged the restaurants where the cards were used were frequented by their staff. The moving company was nice enough to compensate us $300 for the inconvenience of our stolen cards. This was all before our goods had arrived. When we finally received our furniture, we noticed a box was missing, others had been opened and re-taped, furniture was broke, and several goods had been stolen. This included a PS4, Amazon Alexa, Digital Camera, souvenir money from abroad. We contacted the company in March and asked repeatedly to speak with the owners and other managers. The owner was apparently out of town in April, during Covid, at a conference and never returned our calls from March to August. The customer service lady made excuses, said he should call, and generally misled us while we tried to solve our problem. We filed a police report for the stolen goods but the investigation stalled with Covid. Every time we asked for arbitration information outlined in the contract they claimed not to know or will call back. We finally filed for arbitration in August and the Arbitrator said they could not rule on our dispute given it is a criminal case and the police would best be able to handle. At this point we stopped trying to find a resolution and just accepted how terrible and corrupt the company is. This company is terrible and the way they operate is atrocious. Do yourself a favor and never contact them.

Origin : Syracuse, NY
Destination : Salt Lake City, UT

No Photo Hannah
November 9, 2020

1.0

Worst experience of my life

Two months ago, my boyfriend and I started planning our upcoming move to Birmingham Alabama from Arlington, Virginia. After a lot of price shopping, my boyfriend had a delightful conversation with a rep from Official van lines. He was quoted $1900 based on our inventory. After weighing our options, we booked the move with a man named Mike that worked out of the Jersey office. He said our belongings would be at home October 1 at the latest, that their drivers wouldn’t legally drive more than 400 miles in a day. We were delighted by the experience, gave our $500 deposit and started packing. The week before the move, I realized I had nothing from the moving company checking in or confirming an arrival time. I called the number we booked the move, no answer. I tried every phone number I could find associated with the company for four days. No answer, no email, nothing. I was terrified that we had no way to move our stuff at the end of our lease and no time to book a new moving company. After dozens of phone calls and emails, the evening before the move, a woman answered in the Florida office and confirmed they’d be at our house at some point the next day. Late that night we were given our expected window between 9-11 am. Moving day was smooth! Our 3 movers were great. When our belongings are packed, we signed a contract and were told we’d receive a copy and that someone would call us for the remaining payment after they left. October 1st came and went, no movers. We called the next day and after 8 rings with no response we were finally told delivery wouldn’t be permitted until we paid our balance. We had NEVER heard this before but immediately wired our balance. The next week began the most agonizing 6 WEEK LONG process of waiting for our belongings to be delivered. We had only packed for a max of 5 days, in case something went wrong. We called every day, they picked up the phone maybe once out of every 12 tries. The woman who answered the phone was named Stephany. She would yell at us, cut us off, hang up on us, lie repeatedly about the status of our move, tell us to call back later on in the week and then not answer the phone when we did so. She said they had 5-30 business days to move our belongings because we weren’t on their normal route because “Alabama is considered the midwest”. This was the FIRST TIME WE HAD ever been told about the window. They lied at every turn (If we were so lucky for them to answer the phone) Stephany was the single rudest person I’ve ever dealt with: In customer service, in any business transaction, in life honestly. A week ago I called (5 weeks after they took our belongings) And they said “Our stuff was getting on the truck.” I called every single day since then to get an estimated day of arrival and they never answered the phone. They called Saturday to give us a delivery window and said we had to have $1,000 cash ready for them to get our belongings off the truck. So we had to acquire a load of cash at night on

Origin : Arlington, Virginia
Destination : Birmingham, Al

Quoted Price : $1,900.00
Actual Price : $4,000.00

No Photo Talyah
August 31, 2020

2.0

Where's my stuff?

Hired Official Van Lines to move my 1 bedroom, 1 bathroom apartment on 7/23/2020. It is now 8/31/2020 (21 business days after the available date). I've spoken to both customer service women who are extremely rude. After being told the truck would be loaded by today, I'm now told it will be loaded on Thursday or Friday. And what's with the cash only at drop off? I sincerely regret hiring this scammy company.

Origin : Orlando, Fl
Destination : Colorado Springs, Co

Quoted Price : $1,980.24
Actual Price : $1,980.24


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